Returns Policy

Odpływy Liniowe EN

Odpływy Liniowe EN

Returns Policy

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Returns Policy

The right to withdraw

  1. The Consumer who concludes a distance agreement can withdraw from sales agreement without giving reasons for a cooling-off period of 14 days (Maltese Subsidiary Legislation 378.17 - Consumer Rights Regulations),
  2. The lapse of the period for withdrawing from the agreement starts at:
    1. For a sale agreement – from the Consumer, or a third party appointed by the Consumer other than the courier, taking possession of the product and, for an agreement including many products delivered separately, in batches or in parts – from acquiring the ownership of the last product, batch or part.
    2. For other agreements – from the date of concluding the agreement.
  3. The Customer may compose the declaration by himself (E-Mail: [email protected]) or use the form of declaration of withdrawal from Agreement (Appendix No 1).
  4. Furthermore, the Consumer may also submit a notice of withdrawal from the Sales Contract to the Seller by using the ‘withdraw from the contract here’ function (in accordance with Directive 2023/2673 of the European Parliament and of the Council of the EU), i.e. via the online form available on the website https://mexen.mt/returns-policy or via the user account dashboard. Simply enter your email address and order number, or navigate to the relevant order in your user account to make a return. If the notice referred to in paragraph 3 is submitted and sent in accordance with its provisions, the Seller shall immediately confirm, on a durable medium (by email to the address provided in the Form), receipt of the Customer’s notice of withdrawal from the Contract of Sale for the Product concluded in the Online Shop.
  5. Upon receipt of the Consumer’s declaration of withdrawal from the Agreement, the Seller shall send confirmation of receipt of the declaration of withdrawal from Agreement to the Consumer’s electronic mail address.
  6. In the case of withdrawal from a distance Agreement, such an Agreement shall be deemed not concluded. What the parties have rendered shall be returned in an unchanged condition, unless the change was necessary within the scope of the ordinary management, in particular to determine the nature, features and functioning of the item. The Goods should be returned immediately, not later than within 14 days.
  7. The purchased Goods should be returned to the address of the Seller.

    Mexen, Sochaczewska 96B,
    P3 Logistic Parks, Hala 17,
    05-870 Błonie-Wieś/Poland

  8. The Seller shall immediately, but not later than within 14 days from receipt of the Consumer’s declaration on withdrawal from the Agreement, return to the Consumer all the payments he has made, including the costs of delivery for the Goods. The Seller shall refund the payment with the same method of payment as was used by the Consumer, unless the Consumer agrees to another way of refund, whereas such a refund shall not generate any cost for the Consumer.
  9. The Seller may withhold the refund of payment received from the Consumer until he receives the returned item or the Consumer provides a proof of its return dispatch, whichever comes first, unless the Seller offered to pick up the item from the Consumer by himself.
  10. If the form of delivery of the Goods selected by the Consumer is other than the least expensive, regular form of delivery offered by the Seller, the Seller shall not be obliged to refund to the Consumer any additional costs he has incurred.
  11. The Customer shall only incur the direct cost of return of the Goods, unless the Seller has agreed to incur that cost.
  12. The Seller may grant Consumers an additional right of withdrawal (a contractual right of withdrawal) for certain products within a period of 30 days or 100 days. The Consumer is entitled to this contractual right of withdrawal only in respect of Products that show no signs of use, are complete and undamaged. The Consumer loses the contractual right of withdrawal if they use the Product in a manner that goes beyond what is necessary to ascertain its nature, characteristics and functioning.
  13. The right to withdraw from Agreement by the Consumer shall be excluded in the following cases:
    1. for an agreement where the subject of the service are non-prefabricated Goods manufactured as per the specifications of the Consumer or serving to satisfy his unique needs.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To [here the trader’s name, geographical address and email address are to be inserted by the trader]:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date (*)