Terms And Conditions Of The "Shower Days at Mexen" Promotion

Odpływy Liniowe EN

Odpływy Liniowe EN

Terms And Conditions Of The "Shower Days at Mexen" Promotion

§ 1 PRELIMINARY PROVISIONS

  1. These Terms and Conditions define the rules of the promotion named "Shower Days at Mexen", hereinafter referred to as the "Promotion".

  2. The Organizer of the Promotion is:
    MEXEN Sp. z o.o., formerly "AGRAF" - KIESZKOWSKI RAFAŁ,
    ul. Strażacka 6, 05-084 Leszno, Poland,
    hereinafter referred to as the "Organizer".

  3. The Promotion is valid in the online store operated at:
    Mexen – www.mexen.mt

  4. The Promotion is valid from October 28, 2026, 00:00 until November 10, 2026, 23:59:59, or until stocks last (hereinafter: "Promotion Period").

  5. A condition for participating in the Promotion is to read and accept these Terms and Conditions. Participation in the Promotion implies acceptance of these Terms and Conditions.

  6. A Participant of the Promotion is any customer of the mexen.mt store who purchases Promotional Products during the Promotion Period.

  7. Customer, Consumer, and Entrepreneur are defined in accordance with the terms and conditions of the online store www.mexen.mt.

§ 2 DETAILED PROMOTION CONDITIONS

  1. Main Promotion
    The Promotion consists of granting a discount:

    • 10% discount on shower cabins, walk-in shower walls, and shower doors available on www.mexen.mt
    • Products covered by the Promotion will be marked on the mexen.mt store website.
    • The discount is applied automatically in the cart after meeting the Promotion conditions.

  2. General Rules
    Discounts are calculated from the current prices visible on the website at the time of placing the order.
    The Promotion can be combined with other promotions and price reductions visible in the online store, unless separate terms of a given promotion state otherwise.
    The discount is applied automatically and is visible in the shopping cart.
    The discount amount cannot be exchanged for cash or other goods.
    The Promotion applies only to sales made directly by the Organizer through the online store www.mexen.mt.

§ 3 COMPLAINTS REGARDING THE PROMOTION

  1. Complaints regarding the Promotion can be submitted to the email address: [email protected] or the correspondence address: MEXEN Sp. z o.o., formerly "AGRAF" - KIESZKOWSKI RAFAŁ, ul. Strażacka 6, 05-084 Leszno, Poland.

  2. The Organizer recommends that the Promotion Participant provides the following in the complaint description: (i) information and circumstances regarding the subject of the complaint; (ii) the Participant's request related to the complaint; and (iii) contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Organizer. The requirements stated in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints submitted without adhering to these recommendations.

  3. Complaints will be processed by the Organizer within 14 days from the date of receipt of the complaint.

  4. The Promotion Participant will be informed about the outcome of the complaint resolution through a return message, which will be sent, depending on the form of complaint chosen by the Promotion Participant, in writing or to the email address from which it was submitted.

  5. Furthermore, the Consumer has the following exemplary possibilities for out-of-court complaint resolution and claim assertion:

    1. The Consumer may seek assistance from a consumer protection body or mediator in their country of residence, such as the Malta Competition and Consumer Affairs Authority (MCCAA).
    2. The Consumer may submit a complaint via the ODR online platform: https://ec.europa.eu/consumers/odr/. The ODR platform also serves as a source of information on out-of-court dispute resolution methods that may arise between entrepreneurs and consumers.

  6. The use of the out-of-court complaint resolution and claim assertion methods described above is voluntary. The provisions of these Terms and Conditions regarding out-of-court dispute resolution and claim assertion are for informational purposes only and do not constitute an obligation for the Organizer to use them. The Organizer's statement of consent or refusal to participate in proceedings for out-of-court resolution of consumer disputes is made by the Organizer on paper or another durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.

§ 4 PERSONAL DATA PROTECTION

  1. The Administrator of Participants' personal data is the Organizer. The processing of Participants' personal data takes place according to the principles provided by applicable law and in accordance with the Organizer's privacy policy available during the Promotion Period on www.mexen.mt.

  2. Participants' personal data is provided voluntarily, but its provision is necessary to enable the purchase of products within the Promotion.

§ 5 RIGHT OF WITHDRAWAL

  1. In the event that a Promotion Participant, being a consumer, purchases a Product within the Promotion in the online store www.mexen.mt, they have the right to withdraw from the sales contract within 14 days from the date of receipt of the shipment without giving any reason. To meet this deadline, it is sufficient for the Promotion Participant to submit a statement of withdrawal from the sales contract. Issues of withdrawal from a distance contract are regulated in the online store's terms and conditions and in the section available at the URL: https://mexen.mt/returns.

  2. The above assumptions in no way limit the Promotion Participant's right to withdraw from a distance contract, in accordance with applicable consumer protection law.

  3. This chapter does not apply to Entrepreneurs.

§ 6 AMENDMENT OF THE TERMS AND CONDITIONS

  1. The Organizer reserves the right to amend these Terms and Conditions for important reasons, including but not limited to:

    • the need to adapt technical and IT solutions for the organization of the Promotion to market conditions related to technical and IT progress.
    • changes to existing or introduction of new generally applicable legal provisions that directly affect the content of these Terms and Conditions.
    • issuance of an administrative decision or court ruling necessitating an amendment to these Terms and Conditions.
    • correction of obvious typographical errors.

  2. Any amendments to these Terms and Conditions will not affect the rights acquired by Promotion Participants. Amendments to these Terms and Conditions will be published with one day's notice. Promotion Participants who do not accept the provisions of the new Terms and Conditions may withdraw from participation in the Promotion.

§ 7 FINAL PROVISIONS

  1. Participation in the Promotion signifies acceptance of these Terms and Conditions.

  2. In matters not regulated by these Terms and Conditions, the provisions of the online store's terms and conditions at www.mexen.mt and applicable Maltese law shall apply, including but not limited to the Consumer Affairs Act (Cap. 378) and subsidiary legislation thereunder, as well as the provisions of the Civil Code (Cap. 16) concerning contracts.

  3. These Terms and Conditions are valid for the duration of the promotion, as specified in §1 point 4.