Complaints

Prysznice EN

Prysznice EN

Complaints

Complaint in 3 simple steps

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Complaint rules

  1. With regard to sales contracts, the provisions set out in the Consumer Rights Act (Chapter 5A) apply.

  2. Complaints may be submitted in writing to: MEXEN Sp. z o.o. dawniej „AGRAF” - KIESZKOWSKI RAFAŁ, ul. Sochaczewska 96B 05-870 Błonie-Wieś (P3 Logistic Parks Hala 17) or by e-mail: [email protected]

  3. The Seller will respond to the complaint within 14 days of receiving it. If the Seller does not respond within this period, the complaint is deemed to have been accepted.

  4. MEXEN is liable for the Product's lack of conformity with the Sales Contract if the lack of conformity existed at the time of delivery and was discovered within two years from the date the Product was delivered to the Consumer.

  5. If, during the above period of MEXEN's liability for the Product's lack of conformity with the Sales Contract, a lack of conformity is discovered, the Consumer may, subject to the reservations and on the terms set out in the Consumer Rights Act, request repair or replacement. However, if bringing the Product into conformity with the Sales Contract in the manner chosen by the Consumer (repair or replacement) is impossible or would involve excessive costs, MEXEN may: i) replace the Product when the Consumer requests repair, or ii) repair the Product when the Consumer requests replacement, or iii) refuse to bring the Product into conformity with the Sales Contract when impossibility or excessive costs apply to both repair and replacement.

  6. MEXEN's liability does not cover defects resulting from intentional neglect or improper use.

  7. More information about complaints can be found in the Store Terms and Conditions. Information about the warranty period is available on the product page.