Terms And Conditions Of The "Mexen in Black - SECRET PROMOTION"

§ 1 PRELIMINARY PROVISIONS

1. These Terms and Conditions define the rules of the promotion named "Mexen in Black - SECRET PROMOTION", hereinafter referred to as the "Promotion".

2. The Organizer of the Promotion is:
   MEXEN Sp. z o.o., formerly "AGRAF" - KIESZKOWSKI RAFAŁ
   ul. Strażacka 6, 05-084 Leszno, Poland
   hereinafter referred to as the "Organizer".

3. The Promotion is valid in the online store operated at:
   MEXEN – www.mexen.mt

4. The Promotion is valid from 19 November 2026 from 00:00 until 19 November 2026 at 23:59:59 or until stocks last (hereinafter: "Promotion Period").

5. A condition for participating in the Promotion is to read and accept these Terms and Conditions. By participating in the Promotion, the Participant is deemed to have accepted these Terms and Conditions.

6. A Promotion Participant is any customer of the mexen.mt store who purchases Promotional Products in the mexen.mt store during the Promotion Period.

7. A Client is an entity purchasing a Product via the Online Store, concluding a Sales Agreement, who has the legal capacity to effectively perform a specific action within the Online Store. A Consumer is a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity. An Entrepreneur is a Client, not being a Consumer, who concludes a Sales Agreement with the Seller for a purpose directly or indirectly related to their business or professional activity.

8. This promotion is not a game of chance or a mutual bet, the outcome of which depends on chance (drawing lots).

§ 2 DETAILED PROMOTION CONDITIONS

1. The Promotion is valid for the purchase of at least 2 products in the mexen.mt store (hereinafter: "Promotional Products").

2. All Promotional Products during the Promotion will be displayed on the mexen.mt store website.

3. The Promotion consists of the following: any person who, during the Promotion Period, makes a purchase in the mexen.mt online store and enters a discount code previously received via email, as part of a single order for at least 2 Promotional Products, will receive a discount of:

   1. 20% of the price of the cheapest Promotional Product in the order, if the order contains exactly 2 Promotional Products,

   2. or 30% of the price of the cheapest Promotional Product in the order, if the order contains exactly 3 Promotional Products,

   3. or 40% of the price of the cheapest Promotional Product in the order, if the order contains exactly 4 Promotional Products,

   4. or 50% of the price of the cheapest Promotional Product in the order, if the order contains exactly 5 Promotional Products,

4. The quantity of Promotional Products is limited. In justified circumstances, particularly in the event of stock depletion before the end of the Promotion Period, the duration of the promotion for a given Promotional Product may be shortened.

5. This Promotion cannot be combined with other concurrent promotions in the Online Store www.mexen.mt.

6. The Organizer reserves the right to extend the Promotion Period.

7. The discount cannot be exchanged for cash or any other form of payment.

8. Promotional Products may also be subject to another promotion organized by the Organizer at a different time, under the terms specified in the regulations of that promotion. Discounts are calculated from the current prices visible on the website at the time of placing the order.

9. The discount is granted after entering the discount code and is visible in the shopping cart (after entering the aforementioned code).

§ 3 COMPLAINTS REGARDING THE PROMOTION

1. Complaints regarding the Promotion can be submitted to the email address: [email protected] or the correspondence address MEXEN Sp. z o.o., formerly "AGRAF" - KIESZKOWSKI RAFAŁ, ul. Strażacka 6, 05-084 Leszno, Poland.

2. The Seller recommends that the Promotion Participant provides in the complaint description: (i) information and circumstances concerning the subject of the complaint; (ii) the Participant's request related to the complaint; and (iii) contact details of the complainant – this will facilitate and speed up the complaint resolution by the Seller. The requirements given in the preceding sentence are merely recommendations and do not affect the effectiveness of complaints submitted without following these recommendations.

3. Complaints will be processed within 14 days from the date of receipt of the complaint.

4. The Promotion Participant will be notified of the outcome of the complaint resolution by a return message, which will be sent to them in writing or to the email address from which the complaint was submitted, depending on the form chosen by the Promotion Participant.

5. Furthermore, the Consumer has the following exemplary possibilities to use out-of-court methods of complaint handling and claim assertion:

   • Consumers may seek advice from consumer protection bodies, such as the Malta Competition and Consumer Affairs Authority (MCCAA), or use alternative dispute resolution (ADR) mechanisms available under Maltese and European Union law.

   • The Consumer may submit a complaint via the ODR online platform: https://ec.europa.eu/consumers/odr/. The ODR platform also provides a source of information on out-of-court dispute resolution methods that may arise between entrepreneurs and Consumers.

6. The use of out-of-court methods of complaint handling and claim assertion described in paragraph 5 above is voluntary. The provisions of these Terms and Conditions regarding out-of-court dispute resolution methods and claim assertion are for informational purposes only and do not constitute an obligation for the Seller to use them. The Seller's statement of consent or refusal to participate in proceedings for out-of-court consumer dispute resolution is made by the Seller on paper or another durable medium if, following a complaint submitted by the Consumer, the dispute has not been resolved.

§ 4 PERSONAL DATA PROTECTION

1. The administrator of the Participants' personal data is the Organizer. The processing of Participants' personal data takes place on the principles provided by applicable law and in accordance with the Organizer's privacy policy available during the Promotion Period on the website www.mexen.mt.

2. Participants' personal data is provided voluntarily, but its provision is necessary to enable the purchase of products within the Promotion.

§ 5 RIGHT OF WITHDRAWAL

1. In the event that a Promotion Participant, being a consumer, purchases a Product under the Promotion in the www.mexen.mt online store, they have the right to withdraw from the sales contract within 14 days from the date of receipt of the shipment without giving any reason. To meet this deadline, it is sufficient for the Promotion Participant to submit a statement of withdrawal from the sales contract. Issues of withdrawal from a distance contract are regulated in the online store's terms and conditions and in the section available at the URL: https://mexen.mt/returns, subject to the conditions below.

2. Partial or complete withdrawal by the Promotion Participant from a distance sales contract concluded under the Promotion may result in the loss of Discounts granted to the Promotion Participant for participating in the Promotion.

3. If a return or partial withdrawal from the contract results in the order no longer meeting the conditions for the Promotion, the Promotion Participant will lose the benefit of the discount. In such cases, the refund amount will be adjusted to reflect the full price of the items kept, or the value of the discount applied to the returned product(s) will be deducted from the refund.

4. If a Promotion Participant returns only a part of an order that included Promotional Products, and this partial return means the remaining items no longer qualify for the original discount (e.g., the minimum number of items is no longer met), the Organizer reserves the right to adjust the refund. The refund will be calculated based on the full price of the items kept, effectively removing the discount benefit from the remaining items. This is because the Promotion's terms are based on the entire purchase meeting specific criteria.

5. The above assumptions in no way limit the Promotion Participant's right to withdraw from a distance contract, in accordance with applicable consumer protection laws.

6. This chapter does not apply to Entrepreneurs. The provisions concerning consumers in this chapter also apply to contracts concluded with Clients who are natural persons concluding a contract directly related to their business activity, when the content of these contracts indicates that they do not have a professional character for them, in accordance with applicable consumer protection laws.

§ 6 AMENDMENT OF THE TERMS AND CONDITIONS

1. The Seller reserves the right to amend these Terms and Conditions for a valid reason, which includes, but is not limited to:

   1. the need to adapt technical and IT solutions in the organization of the Promotion to market conditions related to technical and IT progress.

   2. a change in existing or the introduction of new generally applicable legal provisions that directly affect the content of these Terms and Conditions.

   3. the issuance of an administrative decision or court ruling necessitating a change to these Terms and Conditions.

   4. the correction of obvious clerical errors.

2. The introduced changes to these Terms and Conditions will not affect the rights acquired by Promotion Participants. Changes to these Terms and Conditions will be published one day in advance. Promotion Participants who do not accept the provisions of the new Terms and Conditions may withdraw from participating in the Promotion.

§ 7 FINAL PROVISIONS

1. Participation in the Promotion means acceptance of these Terms and Conditions.

2. In matters not regulated by these Terms and Conditions, the provisions of the www.mexen.mt online store's terms and conditions and applicable Maltese law, including the Consumer Affairs Act (Cap. 378) and other relevant consumer protection regulations, as well as European Union law, shall apply.

3. These Terms and Conditions are valid during the Promotion Period, as specified in §1 point 4.