Promotion Terms And Conditions “Bath Days At Mexen”

Promotion Terms And Conditions “Bath Days At Mexen”

§ 1 INTRODUCTORY PROVISIONS

  1. These Terms and Conditions define the rules of the promotion named “Bath Days at Mexen”, hereinafter referred to as the “Promotion”.
  2. The Organizer of the Promotion is:
    MEXEN Sp. z o.o. (formerly „AGRAF” - KIESZKOWSKI RAFAŁ)
    ul. Strażacka 6, 05-084 Leszno, Poland,
    hereinafter referred to as the “Organizer”.
  3. The Promotion is valid in the online store operated at:
    Mexen – www.mexen.mt
  4. The Promotion is valid from November 11, 2026, 00:00 to November 19, 2026, 23:59:59 or while stocks last (hereinafter, the “Promotion Period”).
  5. Participation in the Promotion is conditional upon reading and accepting these Terms and Conditions, implying full acceptance thereof.
  6. A Participant in the Promotion is any customer of the mexen.mt store making a purchase of Promotional Products during the Promotion Period.
  7. Customer, Consumer, and Entrepreneur are defined in accordance with the terms and conditions of the www.mexen.mt online store.

§ 2 PROMOTION MECHANICS

  1. Main Promotion

    The Promotion consists of granting a discount:

    • 10% discount on bathtubs (freestanding, rectangular, corner) available on www.mexen.mt, excluding sets from the “bathtubs with screen” category.
    • Products covered by the Promotion will be clearly marked on the mexen.mt store website.
    • The discount is applied automatically and is visible in the shopping cart upon meeting the Promotion conditions.
  2. General Rules

    Discounts are applied to the current prices displayed on the website at the time of placing the order.

    The Promotion can be combined with other promotions and price reductions visible in the online store, unless separate conditions of a given promotion explicitly state otherwise.

    The discount amount cannot be exchanged for cash or other goods.

    The Promotion applies exclusively to sales made directly by the Organizer through the www.mexen.mt online store.

§ 3 COMPLAINTS REGARDING THE PROMOTION

  1. Complaints regarding the Promotion can be submitted to the email address: [email protected] or the correspondence address: MEXEN Sp. z o.o. (formerly „AGRAF” - KIESZKOWSKI RAFAŁ), ul. Strażacka 6, 05-084 Leszno, Poland.
  2. To facilitate and speed up the processing of the complaint, the Organizer recommends that the Promotion Participant provide in the complaint description: (i) information and circumstances concerning the subject of the complaint; (ii) the Participant's specific request; and (iii) the contact details of the complainant. These recommendations do not affect the effectiveness of complaints submitted without adhering to them.
  3. Complaints will be processed by the Organizer within 14 days from the date of receipt.
  4. The Promotion Participant will be notified of the outcome of the complaint resolution by a return message, sent either in writing or to the email address from which the complaint was submitted, depending on the chosen form of communication.
  5. Furthermore, Consumers may use out-of-court dispute resolution methods. A Consumer may file a complaint via the online ODR platform: https://ec.europa.eu/consumers/odr/. The ODR platform also serves as a point of information for out-of-court dispute resolution methods that may arise between traders and consumers.
  6. The use of the out-of-court complaint resolution and claim assertion methods described above is voluntary. The provisions of these Terms and Conditions regarding out-of-court dispute resolution are for informational purposes and do not constitute an obligation for the Organizer to use them. The Organizer's statement of consent or refusal to participate in proceedings for out-of-court consumer dispute resolution will be made by the Organizer on paper or another durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.

§ 4 PERSONAL DATA PROTECTION

  1. The data controller for Participants' personal data is the Organizer. The processing of Participants' personal data takes place according to the principles provided by applicable law, including the General Data Protection Regulation (GDPR), and in accordance with the Organizer's privacy policy available during the Promotion Period on www.mexen.mt.
  2. The personal data of Participants is provided voluntarily, but its provision is necessary to enable the purchase of products within the Promotion.

§ 5 RIGHT OF WITHDRAWAL

  1. In the event that a Participant in the Promotion, being a consumer, purchases a Product under the Promotion from the www.mexen.mt online store, they have the right to withdraw from the sales contract within 14 days from the date of receipt of the shipment without giving any reason. To meet this deadline, it is sufficient for the Promotion Participant to submit a statement of withdrawal from the sales contract. Issues related to withdrawal from a distance contract are regulated in the online store's terms and conditions and in the section available at the URL: https://mexen.mt/returns.
  2. The above provisions in no way limit the Promotion Participant's right to withdraw from a distance contract, in accordance with applicable consumer protection laws and EU directives.

§ 6 AMENDMENT OF THE TERMS AND CONDITIONS

  1. The Organizer reserves the right to amend these Terms and Conditions for important reasons, which include, but are not limited to:
    • the need to adapt the technical and IT solutions for the Promotion to market conditions and technological advancements.
    • changes to existing or introduction of new generally applicable legal provisions that directly affect the content of these Terms and Conditions.
    • issuance of an administrative decision or court ruling requiring an amendment to these Terms and Conditions.
    • correction of obvious typographical errors.
  2. The introduced amendments to these Terms and Conditions will not affect the rights acquired by the Promotion Participants. Amendments to these Terms and Conditions will be published one day in advance. Promotion Participants who do not accept the provisions of the new Terms and Conditions may withdraw from participation in the Promotion.

§ 7 FINAL PROVISIONS

  1. In matters not regulated by these Terms and Conditions, the provisions of the www.mexen.mt online store's terms and conditions and applicable Maltese and EU law shall apply.
  2. These Terms and Conditions are valid for the duration of the promotion, as specified in §1 point 4.